Frequently Asked Questions

Which are all the accepted payment options?

We accept PayPal and several major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Amazon payments and Paypal.

Can I change or cancel my order?

We do accept order changes and/or cancellations requests, but each one has its exceptions and requisites. We strongly recommend you to read all of our policies on this FAQ. Please make sure cancellation requests within 12 hours.

How do I change/stop my order before it gets delivered?

If you have placed an order within 24 hours and would like to make an update we will attempt to make this change.

Please Email Us as soon as possible to make any of the above changes. Be sure to have your order number ready and one of our team members will be happy to assist you!

You can also reach us through live chat or by calling us at (630) 769-1990.

*We cannot guarantee your order can be changed once it has processed through our order system.

What are the type of changes I can make on my order?

These changes can include:

  • Cancel an Item
  • Cancel an Order
  • Change Shipping Address
  • Change Shipping Method
  • Change Item Quantity, Item Size or Item Style

Please Email Us as soon as possible to make any of the above changes. Be sure to have your order number ready and a Customer Service Agent will be happy to assist you!

*We cannot guarantee your order can be changed once it has processed through our order system.

What can i do if i receive an order with a missing item?

If you have received an order and it was missing an item(s), it could be for three reasons:

  1. The missing item was out of stock when you order it and will be delivered when it is available.
  2. The missing item is part of a Special Event Merchandise and in such a case the item will be shipped after that special event (such as a championship game or a rivalry game) happens.
  3. A mistake was committed by us.

Please note: All missing merchandise must be reported within 30 days of your order's ship date for packages shipped within the United States, and within 45 days of your order's ship date for packages shipped Internationally. If we are notified of a missing item(s) after these timeframes, we will be unable to process your request.

If you are reporting a missing item(s) and there is no reason that it would have shipped separately, then please Email Us! Be sure to have your order number ready and a Customer Service Agent will be happy to assist you!

Where are you guys located?

Pro Jersey Sports is located at The Promenade Bolingbrook 635 E. Boughton Road Suite 120. Every item is shipped out of retail store or our adjoined warehouse. We plan to expand to a few more stores in IL and other states in the near future.

What is your privacy policy?

Pro Jersey Sports takes your privacy very seriously. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. For more information, please visit read our Privacy Policy.

Can I return a custom item such as a jersey?

We are sorry but customized items cannot be cancelled, changed, returned or refunded after order has been submitted.

What can I do if an item is missing when I receive my order?

If you have received an order and it was missing an item(s), it could be for three reasons:

    • The missing item was out of stock when you order it and will be delivered when it is available.
    • The missing item is part of a Special Event Merchandise and in such a case the item will be shipped after that special event (such as a championship game or a rivalry game) happens.
    • A mistake was committed by us.

In any of the above cases, please get in communication with us vía Email, Live Chat or calling the store at (630) 769-1990.

Please note: All missing merchandise must be reported within 30 days of your order's ship date for packages shipped within the United States, and within 45 days of your order's ship date for packages shipped Internationally. If we are notified of a missing item(s) after these timeframes, we will be unable to process your request.

What should I do if there is a missing item on my order and there is no reason for it?

If you are reporting a missing item(s) and there is no reason that it would have shipped separately, then please Email Us! Be sure to have your order number ready and a member of our team will be happy to assist you!

You can also reach us through live chat or calling the store at (630) 769-1990.

What if my package gets lost?

If the delivery timeframe has passed and/or the tracking on your order shows delivered and you have not received your package, we will be happy to investigate where your item may be.

Please note: All lost packages must be reported within 30 days of your order's ship date for packages shipped within the United States, and within 45 days of your order's ship date for packages shipped Internationally. If we are notified of a lost package after this timeframe, we will be unable to process your request.

How should I report a lost package?

If you are reporting a lost package, please ensure the following steps are taken prior to contacting customer service:

All customers - Check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed.

APO/FPO customers - Check your Military Base mailroom.

International customers - Check with your local postal office or customs office, as they may be holding the order for payment of customs fees.

If you are still unable to locate your package, then please Email Us! Be sure to have your order number ready and a member of our team will be happy to assist you!

You can also reach us through live chat or calling us at (630) 769-1990.